Hassle Free 30 Day Returns
We believe that you will be delighted with your product but there
may be occasions where you feel it necessary to return an item. We aim
to keep the process as simple as possible. These terms do not affect
your statutory rights as a consumer.
Unwanted Goods for Refund or Exchange
UK CUSTOMERS
If you return the product having taken reasonable care of it, complete with packaging and all components within 30 days
of the date on which you received it, we will refund you any money
which you have paid us for that product. All you pay for is the return
postage of the goods and the cost of shipping the goods to you in the
first instance.
Simply return the
item to us with a note requesting a refund or exchange and we will
process it as soon as it arrives in our stores.
Returning for a Refund
If you wish to receive a refund, please return your purchase in its
original condition: unworn, tags attached and carefully packaged to
avoid any damage on the return journey. We advise using an insured,
signed for service so you are covered for any damages incurred as
Hermama.com is not held responsible for any damages on the return
journey to us.
Returning for an Exchange
If you wish to exchange your purchase for a different item we will be
happy to offer an exchange within 30 days up to the value of your
purchase. Postage and packing is not charged again on exchange orders
for UK
customers.
In both cases please retain proof of postage - and we recommend
appropriate insurance cover - as we cannot accept responsibility for
any items lost or damaged in transit.
CUSTOMERS OUTSIDE THE UK
If you return the product having taken reasonable care of it,
complete with packaging and all components within
30 days of the date on
which you received it, we will refund you any money which you have
paid us for that product. All you pay for is the return postage of the
goods and the cost of shipping the goods to you in the first instance.
Returning for a Refund
If you wish to receive a refund, please return your purchase in its
original condition: unworn, tags attached and carefully packaged to
avoid any damage on the return journey. We advise using an insured,
signed for service so you are covered for any damages incurred as
Hermama.com is not held responsible for any damages on the return
journey to us.
Returning for an Exchange
Regretfully, we do have to charge customers outside of the
UK the postage and packing costs for exchanges. If you wish to exchange your purchase for a different item we will be
happy to offer an exchange within 30 days up to the value of your
purchase.
Simply return your unwanted item with a note stating you are
exchanging it and then simply re-order what you want to exchange it for
online. There's no need to wait until your returned item arrives with us
as we will be simply refunding you for that item.
In both cases please retain proof of postage - and we recommend
appropriate insurance cover - as we cannot accept responsibility for
any items lost or damaged in transit.
Faulty Goods
If you return an item to us which is faulty, which you did not order
or for any other reason which is our fault, please contact us to
inform us and we will arrange a refund or replacement. In the event of
you returning goods to us we will also pay you the cost of the return
postage. We usually ask that you send items back to us via Royal Mail
First Class (Recorded), but occasionally items may have to be picked up
by a courier service. Please obtain a proof of posting certificate
from your Post Office to enable us to process the refund for your
return postage costs.
Returns Address
Hermama.com
39a New Town
Uckfield
East Sussex
TN22 5DL
United Kingdom
You will be responsible for the item(s) until they reach us. For
your own protection, we suggest you use a secure delivery method which
requires a signature upon delivery such as Royal Mail First Class
(Recorded Delivery) and suitable insurance cover for the value of the
item(s).
Additional Terms - Returns from International Customers
For items being returned internationally (ie. from outside the EU),
please ensure the relevant customs paperwork is marked with "Returning
for Refund" to avoid any delay or costs in processing your refund.
Unwanted Products - European Distance Selling Regulations (DSRs)
By law, consumers in the European Union have the right to cancel a
contract for the purchase of an item within seven working days of the
day after receipt of the order.
If you wish to cancel your order under the DSRs we ask you to please notify us quoting your name and order number:
...and we will then arrange for you to be refunded accordingly.
Where you are cancelling your order within this cooling-off period we will refund the cost of the item exluding any postage.
Where we collect an item from you, we reserve the right to recover the costs of collection from you.
We will not refund your costs in returning the item to us and other
services provided to you in connection with your purchase (eg. Express
Delivery) UNLESS you are returning the item to us because of an error
on our part (or because it is defective) under our Returns Policy
above.
Same day despatch on all orders
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Hassle Free 30 Day Returns Policy
Return your item(s) within 30 days of receipt for a full refund or exchange